Shipping policy
Thank you for shopping with Van Isle Goddess! We ship from British Columbia, and Montreal, Quebec Canada, and deliver worldwide.
Processing Time Orders are processed within [7 - 10] business days. You will receive a tracking number by email once your order has shipped.
Shipping Rates & Estimated Delivery Times
| Region | Standard | Express |
|---|---|---|
| Canada | CAD $18 (free over $155) | CAD $29 |
| United States | CAD $18 (free over $155) | CAD $22 |
| United Kingdom | CAD $40 (free over $175) | CAD $65 |
| Western EU | CAD $35 (free over $200) | CAD $60 |
| Nordic/Northern EU | CAD $40 (free over $200) | CAD $65 |
| Southern EU | CAD $45 (free over $200) | CAD $70 |
| Eastern EU | CAD $40 (free over $200) | CAD $70 |
| Australia & New Zealand | CAD $55 (free over $175) | CAD $75 |
| East Asia | CAD $55 (free over $200) | CAD $75 |
| Middle East | CAD $50 (free over $200) | CAD $85 |
| Rest of World | CAD $70 | CAD $100 |
Estimated Delivery Times
- Canada & USA: 3–7 business days
- United Kingdom: 7–12 business days
- European Union: 10–16 business days
- Australia & New Zealand: 10–14 business days
- Rest of World: 14–21 business days
EU Orders — Important Notice In accordance with EU consumer protection law, we commit to delivering your order within 30 days of purchase unless otherwise stated. If we are unable to meet this timeframe, you will be notified promptly.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking with your local customs office for more information.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at vanislegoddess@gmail.com and we'll do our best to resolve the issue quickly.