Shipping
Shipping Policy
Thank you for shopping with Van Isle Goddess! We ship from British Columbia, and Montreal, Quebec Canada, and deliver worldwide.
Processing Time Orders are processed within [5-8] business days. You will receive a tracking number by email once your order has shipped.
Shipping Rates & Estimated Delivery Times
| Region | Standard | Express |
|---|---|---|
| Canada | CAD $18 (free over $155) | CAD $29 |
| United States | CAD $18 (free over $155) | CAD $22 |
| United Kingdom | CAD $40 (free over $175) | CAD $65 |
| Western EU | CAD $35 (free over $200) | CAD $60 |
| Nordic/Northern EU | CAD $40 (free over $200) | CAD $65 |
| Southern EU | CAD $45 (free over $200) | CAD $70 |
| Eastern EU | CAD $40 (free over $200) | CAD $70 |
| Australia & New Zealand | CAD $55 (free over $175) | CAD $75 |
| East Asia | CAD $55 (free over $200) | CAD $75 |
| Middle East | CAD $50 (free over $200) | CAD $85 |
| Rest of World | CAD $70 | CAD $100 |
Estimated Delivery Times
- Canada & USA: 3–7 business days
- United Kingdom: 7–12 business days
- European Union: 10–16 business days
- Australia & New Zealand: 10–14 business days
- Rest of World: 14–21 business days
EU Orders — Important Notice In accordance with EU consumer protection law, we commit to delivering your order within 30 days of purchase unless otherwise stated. If we are unable to meet this timeframe, you will be notified promptly.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking with your local customs office for more information.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at [your email] and we'll do our best to resolve the issue quickly.
Jewelry
Ships within 1 - 2 Business Days
Photography
Ships within 4 - 7 Business Days
Drop shipping is available for those of you that would like to send a gift to someone special saving you the time and money to ship the item.
A Special Message can also be included at no additional charge to you. Great for gift giving!
If you need a package to get to someone in time for Christmas, please check out the final shipping dates below. Make sure your drop ship order is placed at least 10 business days before the final ship date of the destination your package is going to, so that there is a bit of wiggle room for its arrival.
If you are shipping to a remote area (e.g. Northern Canada) please get in touch as early as possible and we can look at that destination specifically.
Final Shipping Dates for Christmas:
Canada December 8
USA December 17
International December 3
Please note that shipping companies cannot necessarily guarantee the exact delivery date of your order.